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You have questions, we have answers.

Installation

My wall outlet is different then my EV charger. Am I able to mismatch the outlets on my Smart Splitter?

To comply with the highest safety standards and Underwriters Laboratory (UL), the input and outputs (outlets) on the unit itself cannot be mismatched. If your wall outlet is different from your EV charger, it is suggested to order a high quality adapter to go from a NEMA 14-50 to NEMA 10-30 or to go from NEMA 14-50 to NEMA 14-30.

Browse adapters for the Tesla Mobile Connector here.

Browse adapters for other EVSE setups here.

My laundry room is adjacent to the garage where I can charge my EV, can I still use the Smart Splitter?

The best way to make this work for you will be to have a wall pass through kit installed by a licensed electrician to extend the outlet from the Smart Splitter to the other side of the wall. With this outlet, you can plug in your EV charger like normal, while circuit sharing on the other side of the wall.

Where can I find a licensed electrician?

Use our recommended installer, Qmerit, to find the best priced electrician.

Does the Smart Splitter have cables?

There is no cable that comes with the Smart Splitter. The EVSE (EV Charger) cable usually comes with your car or can be purchased through Amazon. We recommend the mobile connector, the JuiceBox 40, or a ClipperCreek charger to go along with your Smart Splitter.

My outlet is too far away from my car, any suggestions?

In this case, some customers use extension cords. Find a popular UL listed cord here. Please be aware that there could be some safety hazards that come with using extension cords.

My outlet is upside down. Which outlet will get priority?

On the sides of the Smart Splitter you will see a label for Primary (PRI) and Secondary (SEC) next to the LED's. Which ever device is plugged into the primary will take priority over the secondary outlet. The primary side will most commonly be on the left side of the Smart Splitter, however, in the case that your outlet is upside down the primary will be on the right side.

Are all the outlets on the Smart Splitter the same?

Yes. To comply with the highest safety standards and Underwriters Laboratory (UL), the input and outputs (outlets) on the unit itself cannot be mismatched. If your wall outlet is different from your EV charger, it is suggested to order a high quality adapter to go from a NEMA 14-50 to NEMA 10-30 or to go from NEMA 14-50 to NEMA 14-30.

Browse adapters for the Tesla Mobile Connector here.

Browse adapters for other EVSE setups here.

The bracket doesn’t fit on my outlet cover, is it safe to plug in the Smart Splitter without using the bracket?

The bracket is designed to provide your Smart Splitter with additional support. It is safe to use the device without the mounting bracket, although, we suggest that you check in on it periodically and reseat the NeoCharge if you see it coming loose from the outlet.

My outlet cover doesn’t have a screw for the mounting bracket how do I secure it?

In this case you can swap the front mounting plate of your outlet with one that has 4 screws for the receptacle, rather than two in the middle. This will allow for easy install of your mounting bracket.

How is the Smart Splitter secured to the wall?

Your Smart Splitters comes with a mounting bracket that secures it to the wall with thumb screws. The mounting bracket is easy to install and uses the existing screws that are on the faceplate of your outlet.

On some types of outlets there is a center screw hole (red arrow) for a mounting point and other types will have the outside screw holes (yellow arrows) that will work with your outlet.

How do I install the Smart Splitter?

Here's an easy-to-follow video on everything you need to know about installing your NeoCharge Smart Splitter!

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