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Connectivity

I have installed my Smart Splitter, set up WiFi. After, I see a blank white screen that says “log in” at the top. Nothing further happens until I get a timeout message.

Our mobile app is in the Beta stage and we are working hard to fix the issues. Our new Smart Charging App will be available in May of this year. We will contact you as soon as it is ready! Thanks for your patience.

Why isn’t the app working?

Our mobile app is in the Beta stage and we are working hard to fix the issues. Our new Smart Charging App will be available in May of this year. We will contact you as soon as it is ready! Thanks for your patience.

My wifi won't connect, or isn't strong enough. How do I troubleshoot this?

Step 1: Do a factory reset with your current Smart Splitter. For this you will need to unplug your device and plug it back in three times in a row with a one second interval (as soon as you see lights you can unplug). You can also do this by flipping your circuit breaker on and off three times.

Step 2: Once factory reset is complete you will see both indicator lights go red and then return to white.

Step 3: Follow the wifi instructions to connect to the other network.

How do I set up wifi on the device?

For detailed wifi setup instructions go online to our wifi setup guide.

The website says the unit has wifi capability which unlocks access to a smartphone app. Can you tell me a little about what the app allows me to do?

Our Smartpone app allows you to track your charging sessions, get notifications, and schedule charging. More features coming this year so get ready!

How do I get the NeoCharge App for IPhone/Android?

Our mobile app is in the Beta stage and we are working hard to fix the issues. Our new Smart Charging App will be available in May of this year. We will contact you as soon as it is ready! Thanks for your patience.

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