You have questions, we have answers.


I have installed my Smart Splitter, set up WiFi. After, I see a blank white screen that says “log in” at the top. Nothing further happens until I get a timeout message.

Start off by trying a factory reset. If this doesn’t work, then there may be a glitch with your Smart Splitter. Email appsupport@getneocharge.com and we’ll help you swap out your unit.

Why isn’t the app working?

Please email appsupport@getneocharge.com explaining your issue in detail and we will get back to you as soon as possible. Thanks for your patience!

My wifi won't connect, or isn't strong enough. How do I troubleshoot this?

Step 1: Do a factory reset with your current Smart Splitter. For this you will need to unplug your device and plug it back in three times in a row with a one second interval (as soon as you see lights you can unplug). You can also do this by flipping your circuit breaker on and off three times.

Step 2: Once factory reset is complete you will see both indicator lights go red and then return to white.

Step 3: Follow the wifi instructions to connect to the other network.

How do I set up wifi on the device?

For detailed wifi setup instructions go online to our wifi setup guide.

The website says the unit has wifi capability which unlocks access to a smartphone app. Can you tell me a little about what the app allows me to do?

Our Smartpone app allows you to track your charging sessions, get notifications, and schedule charging. More features coming this year so get ready!

How do I get the NeoCharge App for IPhone/Android?

Send an email to appsupport@getneocharge.com asking to be a part of the Smartphone app and include your order number.