Frequently Asked Questions

How does the Smart Splitter work?

The NeoCharge allows you to plug share with a 220-volt
outlet while ensuring the power limits of the outlet are not exceeded. 

Is the NeoCharge cUL Certified?

The NeoCharge Smart Splitter is cUL certified and built with your safety in mind. Your safety is our top priority.

 

What are the specifications of the NeoCharge?

NeoCharge is rated for up to 277 volts and 50 amps. This will provide you up to 6x faster charging than a standard wall outlet. Dimensions: 5.25 in. x 5.25 in. x 2.5 in.

 

Can I use an adapter to plug into my Smart Splitter?

Yes, you can use an adapter for your EV charger, although we do not recommend using a third-party adapter.

 

Why NeoCharge?

No need to pay for an electrician or make any modifications to your home. The NeoCharge will save you time and money on home charging installation and you can take it with you on the go.

 

Is NeoCharge compatible with my home?

NeoCharge is compatible with all electric vehicles and most chargers. The length of an EV charging cable varies and is usually between 18-25 ft in length, so as long as your car is parked within that range you are good to go.

 

 

 

 

 

 

Is the Smart Splitter a Level 2 charger?

The Smart Splitter is not a Level 2 charger. Your Level 2 charger plugs into the Smart Splitter! Tesla's come with a Level 2 charger. If you are looking for a Level 2 charger you can get them off Amazon.

Can both NeoCharge outlets provide
power at the same time?

Yes, the dual car version has the capability of simultaneously charging both of your cars at once. Although, the appliance version is not capable of providing power to both outlets at once. For the dual car version, you can configure the charge rate in your car or EVSE to either charge both cars at half power or one car at full power.

Note: In both cases, the NeoCharge will prevent exceeding the outlet's rating.

 

Can I customize my NeoCharge configuration?

In some cases, customization is available. If you would like a custom Smart Splitter, please contact: 
support@getneocharge.com.

 

 

What happens if my car tries to charge at 40 Amps on my dryer outlet?

The NeoCharge has a safety mechanism that can detect when there is an overdraw of current and will automatically disable your charge if you are pulling more power than allowed by the outlet.

Note: You will need to set the charge current limit on your car or charger to 24 amps if you are plugging your NeoCharge into a dryer outlet.

 

What outlets are compatible with the NeoCharge Smart Splitter?

NEMA 10-30 (24A) - Regular Dryers

NEMA 10-50 (40A) - Electric Ranges

NEMA 14-30 (24A) - New Dryers

NEMA 14-50 (40A) - Installed EV Charging Outlets

 

 

 

 

 

Need more help?

We're here to answer your questions.

®

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Contact Us

75 Higuera St. Suite 120

San Luis Obispo, CA

support@getneocharge.com

(858) 952 - 8117

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